Shipping policy
Shipping Policy
At Oneplete, we are committed to delivering your order safely, with appropriate packaging and reliable delivery partners. We take care to pack our nutritional products securely so that they reach you in good condition.
Orders are processed on working days, excluding Sundays and public holidays. Delivery timelines may vary depending on your location, PIN code serviceability, courier partner, and other unforeseen circumstances.
Where Do We Ship?
We currently ship within India.
Delivery is available only to PIN codes serviced by our shipping partners. Some locations may not be serviceable, and availability will depend on the delivery address entered at checkout.
Please ensure that your complete and correct shipping address, PIN code, and contact details are provided when placing your order.
How Long Does Shipping Take?
Orders are generally dispatched within 1–2 working days of being placed.
Once dispatched, orders are usually delivered within approximately 3–7 working days, depending on the destination and courier partner.
Please note that these are estimated timelines and not guaranteed delivery dates. Deliveries to remote locations, public holidays, adverse weather conditions, operational disruptions, or other circumstances beyond our control may take longer.
You will receive an update with tracking details once your order has been dispatched, using the contact information provided at checkout.
How Is My Order Shipped?
Once your order is placed, our team prepares it for dispatch. Your order is carefully packed at our warehouse or fulfilment facility and handed over to a third-party courier partner for delivery.
After the courier partner collects your package, tracking details will be shared through the available notification channel, such as SMS or email.
You can use these tracking details to monitor the shipment. The delivery partner may also contact you regarding delivery to the address provided with your order.
What If My Product Arrives Damaged?
We take care to pack our products securely. However, if your order arrives visibly damaged, leaking, or with a broken or tampered seal, please do not consume the product.
To report the issue:
- Email care@oneplete.com within 24 hours of delivery.
- Mention your order number in the email subject line.
- Attach photographs of the product, packaging, and shipping label.
- Include the original, continuous, unedited 360-degree unboxing video, showing the parcel before opening and the product after opening.
- Retain the product, shipping carton, and packaging until our team has reviewed your claim.
Our team will review the details and inform you of the next steps. Eligible damaged or defective products will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your order.
Shipping charges may vary based on the delivery location, order details, and available shipping service. Any applicable Cash on Delivery (COD) charges will also be displayed at checkout before the order is confirmed.
Can I Change My Shipping Address After Placing an Order?
Please check your shipping address carefully before completing your order.
If you need to correct your address, contact us as soon as possible at care@oneplete.com, providing your order number and the corrected details.
Address changes cannot be guaranteed once an order has been processed, dispatched, or handed over to the courier partner. Any request will depend on the order's current status and courier availability.
What If Delivery Is Delayed or Unsuccessful?
Delivery may be delayed because of courier operational issues, incorrect or incomplete addresses, serviceability limitations, adverse weather, or other unforeseen circumstances.
If a delivery attempt is unsuccessful, the courier partner may make another attempt or contact you for further instructions. Please ensure that your contact number is reachable and that someone is available to receive the shipment at the delivery address.
If your tracking information shows an unexpected delay or delivery issue, please contact us at care@oneplete.com with your order number so that we can help you follow up with the courier partner.
Order Cancellation
Orders may be cancelled within one hour of placing the order, subject to the process described in our Return & Refund Policy.
For cancellation requests, email care@oneplete.com with your order number within the permitted cancellation window. Refunds for eligible cancellations will be initiated within 48 hours, subject to the terms of our Return & Refund Policy.
Contact Us
For shipping, tracking, or delivery-related assistance, please contact us using the details below.
Brand Name: Oneplete
Business Name: Oneverse Wellness
Customer Support Email: care@oneplete.com
Website: www.oneplete.com
Grievance Officer: Mrs. Rajni
Designation: Chief Operating Officer (COO) and Grievance Officer
Business Address: Vrindavan, Mathura, Uttar Pradesh – 281121, India
Customer Support Hours: Monday to Friday, 11:00 AM to 6:00 PM IST
We are committed to helping you receive your Oneplete order safely and keeping you informed throughout the delivery process.
